Fortune 100 Company Successfully Deploys dope.security on 18k+ Devices in Record Time
Deploying a security tool at any company is not straightforward. It's a balancing act that requires the right combination of product stability, technical integrations, skilled personnel on both sides, and many other variables. This becomes increasingly more challenging if you are a large enterprise customer.
These are just a few of the challenges that can come up:
1. Customization and Integration Requirements
Tailored Needs
Each organization has unique security requirements, so off-the-shelf tools often need heavy customization to meet specific needs. Enterprises can have several pre-existing security tools and general applications in both cloud and hybrid environments, making it necessary to integrate new incoming tools with these existing SIEM systems, firewalls, VPNs, and more. For example, part of this integration could be setting up SSL Inspection bypasses for certain applications or changing computer networking paths so that they don't break a VPN.
2. Resource and Expertise Constraints
Limited Security Personnel
Legacy systems can be complex to deploy and manage on an ongoing basis and, therefore, require a dedicated team. Not all organizations can afford or have the existing team hierarchy to support this. This can make large-scale deployments, especially in enterprises with thousands of employees, expensive from a time and cost perspective. Since most legacy tools are too complex, organizations must invest in dedicated teams around the globe to maintain them or hire expensive third-party services to run the deployment.
3. Maintenance and Continuous Updating
Frequent Updates
Cybersecurity tools require regular updates to stay effective against external threats and meet internal needs. Manually coordinating these with the company through phased deployments, auto upgrades, and uploads into tools like InTune can be tough and time-consuming. Within the tool itself, slow feedback on configurations can drastically slow down deployments. These configurations can include things like policy updates. Legacy tools have a polling mechanism that takes 30 minutes to an hour to pull the latest policy down from the cloud. This means longer wait times for updates to take effect.
4. Re-work when moving from POC to Production
Non-Production Trials
Most cybersecurity POC environments are shut down after the trial. After purchase, the customer receives a completely fresh production tenant to be re-configured to fit the environment. It can be frustrating, as all work to date is thrown away, including SSO configs, policies, and more.
How does dope.security handle these challenges?
dope.security enabled a Fortune 100 customer to deploy the dope agent at an average of 3,000 devices per week and grow from 900 devices to over 18,000 devices in a matter of weeks by focusing on four key areas.
1. Product Stability
dope.security has built an on-device SSL proxy that performs all SWG capabilities on the user’s laptop—URL Filtering, Cloud App Controls, SSL Inspection, and more. This refreshed architecture, which removes the need for backhauling data to a remote data center, makes dope.swg the most reliable and stable proxy available regardless of the state, country, or office you’re in. The Fly-Direct Architecture also makes policy configurations very stable, consistent, and fast, which is critical during deployments. Updating policies in real-time at the individual and group levels makes the entire rollout process much more efficient and quicker. It also ensures the right security policies are applied to the correct individuals instantly.
2. Deployment Experience
Deploying the dope.security agent is extremely easy whether you’re installing 200 or 20,000 devices because there is no manual configuration or customization a customer has to make before installing.
In this specific case, the customer easily deployed InTune silently across their organization. Because no extra configuration was required after the agent was installed, the customer instantly blocked malicious websites and traffic across their deployed devices. Our clear guide to InTune deployments clarified any frequently asked questions.
The entire process from the initial free production trial was one click without excessive help from the dope security team. After purchase, the same trial was converted into a paid account—no additional configuration was required.
3. Global Technical Support Team
First, dope.security focuses on building strong relationships with the customer implementation team. This means having regular check-ins either through status calls, dedicated Slack channels, or email. Regular check-ins ensure that no bug or deployment hurdle goes unnoticed.
Second, the dope.security technical team consists only of product engineers who have in-depth knowledge of the product and how it works. There are no generic Tier 1 support agents whose only job is to escalate a customer to the next tier for assistance. This means the technical support team can answer any question in real time, dramatically increasing the productivity and speed of resolving issues.
4. SSL Error Notifications
A very common issue with proxy deployments is errors due to SSL Inspections breaking applications. Typically, the process to fix this is to implement a bypass rule. But with most SWG providers, this is extremely manual and not straightforward.
dope.security simplified this and built an SSL notification feature. The dope agent identifies and reports when it has broken traffic due to SSL cert pinning. It allows the admin to view these SSL errors in the dope console and easily create either application or domain bypasses in a few clicks. This feature is unique to dope.security, enabling deployments to move much quicker as admins don’t need to spend time manually hunting for why specific applications are breaking and their associated domains, URLs, or extensions to create bypass lists. dope.security automatically identifies, reports, and provides the data you need directly in the console.
dope.security enabled a Fortune 100 customer to deploy the dope agent at an average of 3,000 devices per week and grow from 900 devices to over 18,000 devices in a matter of weeks
This Fortune 100 customer rollout is just one case that shows how dope.security has redefined cybersecurity deployments. It no longer needs to be an extremely long, arduous process that requires tons of resources, time, and effort. From initial onboarding to ongoing maintenance of the deployment, dope.security makes everything much simpler through product stability, understanding customer needs, and providing dedicated, knowledgeable support.
